Senior Vice President, Client Delivery

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🕒 July 17

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Medsuite Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

📋 Description

• Provide leadership and strategy for Client Success and Revenue Cycle operations for RP • Establish and maintain senior-level relationships with key clients; serve as trusted advisor • Ensure delivery of best-in-class service and client satisfaction across all engagements • Lead client retention and growth strategies, including expansion within existing accounts • Partner with Growth teams to support new business development and client acquisition • Oversee successful onboarding and implementation of new clients • Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management • Drive operational performance through KPIs, benchmarking, and continuous improvement • Ensure optimization of workflows, policies, and best practices across service delivery • Monitor financial and operational trends; proactively identify risks and opportunities • Own action plans for performance gaps, including client escalations and service line watchlists • Provide executive oversight for system enhancements and technology enablement • Own performance of key financial metrics including collections, AR health, and productivity • Leverage data and analytics to drive decision-making and operational improvements • Deliver executive-level reporting and insights to senior leadership • Ensure alignment to enterprise financial goals and client contractual expectations • Build, lead, and develop a high-performing, globally distributed team • Drive a culture of accountability, performance, and continuous development • Oversee talent strategy including hiring, coaching, succession planning, and engagement • Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery • Lead offshore partnerships and ensure productivity and performance alignment • Partner closely with Enterprise Service Delivery to ensure seamless execution • Act as a key contributor to enterprise strategic planning • Promote alignment across departments to drive end-to-end client outcomes

🎯 Requirements

• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field required • Master’s Degree preferred • 10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services • Demonstrated experience leading large, complex teams and client portfolios • Strong background in healthcare, RCM, or payer/provider environments • Deep expertise in revenue cycle operations, metrics, and healthcare billing practices • Strong financial acumen and data-driven decision-making capabilities • Proven ability to lead operations and drive performance outcomes • Executive presence with strong communication and relationship management skills • Ability to influence across all levels of the organization and with external stakeholders • Strategic thinker with strong problem-solving and continuous improvement mindset • Experience managing global teams • Advanced proficiency in reporting, analytics, and business tools

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus