Customer Success Manager

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them • Schedule, prepare and deliver Business Reviews for customers • Increase customer adoption of key platform features and best practices • Maintain a deep understanding of our product and roadmap • Educate customers on the most relevant features and functionality • Understand customer’s industry trends and business challenges • Develop and nurture Abnormal AI champions within your customer’s organization • Engage customers’ senior decision makers to shape Success Planning • Proactively monitor customer health and identify remediation options • Partner with Abnormal AI Account Team to ensure customer renewals

🎯 Requirements

• 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment • Strong experience with building and developing long-lasting executive-level relationships at F500 companies • Action-oriented, with the ability to quickly assess and integrate inputs across functions • Strong analytical and organizational skills • Strong written, spoken, and presentation skills • Proven ability to introduce and review new product features • Strong technical troubleshooting skills • Previous experience with Internet and networking technologies • Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA) • Bachelor of Science in Computer Engineering/Computer Science or similar work experience required

🏖️ Benefits

• Professional development opportunities • Health insurance • Remote work options