Senior Renewal Operations Manager

Job not on LinkedIn

🕒 April 8

🇺🇸 United States – Remote

💵 $133.9k - $192.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.

📋 Description

• Own the renewal operations lifecycle — design, document, and continuously improve the processes that drive on-time renewals, reduce churn, and surface expansion opportunity. • Build the reporting and dash-boarding infrastructure that gives CS, Renewal Management, and Finance leadership real-time visibility into renewal pipeline health, risk, and forecast accuracy. • Develop and refine churn and expansion forecasting models, advising leadership on methodology, data inputs, and predictive signals that improve forecast confidence over time. • Partner with Renewal Managers to operationalize best practices around timeline management, risk escalation, and deal execution. • Define and track renewal KPIs (gross retention, net retention, renewal rate, forecast accuracy, time-to-close), surface trends, and translate data into recommendations. • Own the quarterly quota-setting process for the CSM and Renewal Manager teams — partner with CS and Finance leadership to define targets, allocate quotas, and maintain ongoing attainment reporting that gives managers clear visibility into individual and team performance against plan. • Work cross-functionally with Sales Ops, Finance, and Data Engineering to ensure data integrity, system alignment, and consistent definitions across the renewal pipeline. • Evaluate and optimize our tool stack to support renewal workflows, including CRM configuration, automation, and integration with CS platforms.

🎯 Requirements

• 8+ years of experience in Revenue, Renewal, or Customer Operations at a B2B SaaS company, with direct ownership of renewal processes. • Strong command of Salesforce (opportunity management, reporting, dashboards, renewal pipeline configuration). • Proven experience building renewal or retention dashboards and reporting from scratch — you've stood something up, not just maintained it. • Advanced analytical skills with proficiency in tools like Sigma, Looker, Tableau, Google Sheets/Excel, or Databricks; comfortable working with large datasets to identify patterns and forecast outcomes. • Hands-on experience with churn and expansion forecasting — familiar with methodologies, leading indicators, and how to improve prediction accuracy over time. • Familiarity with Customer Success platforms (e.g., Gainsight) and how they intersect with renewal workflows. • Experience designing scalable, repeatable processes in a high-growth environment where things aren't yet fully defined. • Strong program management skills with the ability to juggle multiple workstreams and drive projects to completion independently. • Excellent communication skills — able to present data-driven recommendations to senior stakeholders and influence decisions across teams. • Builder mentality: self-directed, comfortable with ambiguity, and energized by creating structure where none exists.

🏖️ Benefits

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.