Partner Success Director, Commercial and Enterprise

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July 30

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Abridge

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Healthcare Insurance • Artificial Intelligence • SaaS

Abridge is a leading AI company specializing in transforming clinical conversations into structured clinical notes in real-time. By integrating directly with healthcare systems like Epic, Abridge's generative AI platform offers accurate, multilingual summaries and significantly reduces documentation time for clinicians. The platform is highly trusted for improving clinician experience without compromising safety or efficacy. Abridge is dedicated to supporting healthcare systems with innovative AI science to enhance efficiency and is spearheaded by a team of healthcare professionals and AI scientists committed to responsible AI development and continuous innovation.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• About Abridge: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. • The Role: As a Partner Success Director, you will play a vital role in ensuring customer satisfaction, adoption, and expansion of our solutions. • Clinician Success: Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers. • Customer Expansion: Collaborate with the sales team to identify expansion opportunities with existing customers. • Partner Success Advocacy: Support all clinician users and serve as the voice of the customer internally to drive product and service improvements. • Why Work at Abridge: We’re transforming healthcare delivery experiences with generative AI. • This role requires up to 20% travel.

🎯 Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager • 5+ years of experience working in or with enterprise health systems • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians. • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. • Strong problem-solving skills, with a proactive and results-oriented mindset. • Ability to multitask and manage multiple client relationships simultaneously. • Familiarity with CRM software and customer success tools is a plus. • Strong organizational and project management capabilities.

🏖️ Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. • 401k and Matching: Contribution matching to help invest in your future. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • ... and much more!