Operations Support Specialist

🕒 May 14

🏄 California – Remote

🏄 California – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ABS Kids

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📚 Education

⚕️ Healthcare Insurance

🌍 Social Impact

💰 Private Equity Round on 2019-08

Education • Healthcare Insurance • Social Impact

ABS Kids is a company dedicated to empowering children with autism spectrum disorders through tailored applied behavior analysis (ABA) therapy. By collaborating with local physicians, caregivers, and schools, ABS Kids provides both at-home and center-based services that focus on the individual needs and strengths of each child. Their approach fosters an understanding of neurodiversity, aiming to help children achieve their developmental milestones in a supportive environment.

📋 Description

• Facilitate coverage of cancelled direct care appointments both future and same day, using available Behavior Technicians and notify Behavior Analysts of coverage changes • Review account to see if a patient has missing documents and obtain any missing information • Answer calls and emails from clients and staff as needed • Assist providers with any questions or office needs • Modify/adjust Behavior Technicians (BTs) schedules when patients cancel • Communicate with supervising Behavior Analyst about schedule changes • Track and administer the cancellation policy • Ensure BT submits PTO in our payroll system as needed • Run weekly reports to monitor call outs by Behavior Technicians • Run daily unconverted appointments audit report • Adhere to federal HIPAA regulations, as well as any company policies & procedures

🎯 Requirements

• Minimum High School Diploma, Bachelor's Degree Preferred • Knowledge of HIPAA regulations • Proficiency in Applied Behavior Analysis terminology preferred, not required • Registered Behavior Technician (RBT) certification through the BACB and/or experience as a Behavior Technician preferred; not required • Excellent communication skills • Excellent customer service • Strong time management and organizational skills • Problem solving ability • Excellent attendance • Ability to adapt to changing policies and procedures, quickly and effectively

🏖️ Benefits

• Full benefits • Casual work environment • Opportunities for advancement