Customer Support – Streaming Services

🕒 May 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Apply and complete testing. • Support customers of one of our customers, a global giant in the streaming media and entertainment industry. • Build rapport with callers while sharing your love of movies, tv shows and animated stories. • Provide technical support and troubleshooting assistance for streaming services. • Collaborate with internal teams to enhance guest experience and resolve inquiries.

🎯 Requirements

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) • Technical support experience • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, with the ability to use several applications simultaneously • Experience working with CRM applications (preferred)

🏖️ Benefits

• Hourly wage and paid training • Additional pay incentives as well as monthly rewards & recognition programs • Medical, dental and vision benefits plus added benefits such as 401k and paid time off • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. • Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland