Customer Support Specialist

🕒 May 14

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HST Pathways

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

HST Pathways is a software provider that specializes in solutions for Ambulatory Surgery Centers (ASCs). Their platform covers the full lifecycle of surgery center operations, from scheduling and billing to patient engagement and data analytics. HST Pathways offers integrated tools for financial management, clinical operations, patient payments, and electronic charting, enhancing efficiency and enabling data-driven decision-making. The company is committed to providing seamless integrations, rigorous security standards, and proactive customer support. With a focus on optimizing operational processes, HST Pathways aims to alleviate common challenges faced by ASCs, such as disjointed tools and inefficient workflows, by offering a comprehensive, cloud-based platform tailored for these healthcare facilities.

📋 Description

• Serve as the customer’s point of contact for all service and support related questions • Troubleshoot and resolve application and customer workflow problems • Deliver an exceptional client experience by identifying and documenting client needs and issues • Answer incoming customer inquiries, effectively applying problem solving techniques • Provide consistent, timely, professional and high-quality client support • Establish procedures to ensure client satisfaction and quality service delivery • Communicate and collaborate across teams to help solve issues • Participate in quality assurance and application testing of software

🎯 Requirements

• Bachelor’s degree recommended • Proficient in MS Office and related products • Must be technically savvy with an ability to easily learn new software • eChart or Practice Management experience preferred • Healthcare or clinical experience preferred • Exceptional communication skills for both internal and external communication • Able to manage many ongoing activities and tasks in a fast-paced environment • Remote work experience a plus

🏖️ Benefits

• Remote work environment • Health benefits paid for employees • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!