Technical Support Specialist

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August 29

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Absolute Security

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Security • Cybersecurity • Enterprise

Absolute Security is a leading provider of self-healing, intelligent security solutions designed to protect businesses in a digital landscape. With a focus on endpoint security, device management, and network access, Absolute Security offers a range of products such as Absolute Control, Absolute Resilience, and Secure Access solutions. These products are built to enhance device and application health, secure access to cloud apps, and enable comprehensive threat protection across web, cloud, and private applications. Absolute Security serves various industries, including education, finance, government, healthcare, and transportation, helping organizations maintain compliance, reduce vulnerabilities, and maximize productivity.

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• The Technical Support Specialist resolves customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. • The role operates a follow-the-sun support model with other support centers and some working hours flexibility is required – including periodic on-call requirements - but there are no swing shifts, or night shifts in the normal rotation. • You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business. • You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business.

🎯 Requirements

• Excellent technical troubleshooting and issue documentation skills • Strong working knowledge of various Operating Systems, including installation, configuration, and authentication methods; (Windows, Linux, iOS , macOS , and Android) • Good understanding of IT security concepts • Good understanding of software deployment and disk imaging solutions • Strong knowledge of firewalls, anti-virus and encryption products • Proficiency with IP networking concepts and protocols: LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls. • LAN / WAN equipment installation, configuration, and troubleshooting. • Understanding of patching and vulnerability scanning solutions • Experience writing and using basic database queries • Experience with one or more CRM or ticket tracking systems • Outstanding customer service skills - effectively communicate in both verbal and written English • Initiative, tenacity, and a real desire to help and support customers • A proactive mindset to go beyond basic case work • Ability to prioritize and manage a high workload within a fast-paced environment • Able to work independently whilst also contributing to the team • Ability to work fully remote, or in an office setting • 2+ years in a similar or complimentary role • Hands-on experience with network protocol analyzers (NetMon, Wireshark, etc.) • Understanding of virtualization software; (VMware, Nutanix, etc.) • Scripting (PowerShell and/or Bash) • Database (SQL and/or MongoDB) • Experience with ServiceNow, SIEM tools, API, SSO • Industry Qualifications: Microsoft, Linux, Cisco, CompTia , etc.

🏖️ Benefits

• Bonus at the end of the employment term