Customer Advocacy and Engagement Manager

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🕒 April 22

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $59M Private Equity Round - Absorb LMS on 2017-09

SaaS • Education • Enterprise

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs • Grow and activate our customer community, increasing participation and peer-to-peer engagement • Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories • Identify and nurture engaged customers into advocates and contributors • Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience • Collaborate with Lifecycle Marketing to promote programs and increase participation • Track and optimize performance based on engagement, participation, and advocacy metrics

🎯 Requirements

• 4–8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS • Proven ability to build and scale customer programs or communities • Experience driving customer advocacy initiatives, including review programs or testimonials • Strong program management and cross-functional collaboration skills • Data-driven mindset with the ability to measure and improve performance • Excellent communication and relationship-building skills

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs