Manager, Customer Experience Operations – Enablement

🕒 May 27

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $59M Private Equity Round - Absorb LMS on 2017-09

SaaS • Education • Enterprise

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Own and scale post-sales operations (forecasting, segmentation, lifecycle, KPIs) to drive retention and growth • Lead and optimize the CX tech stack to ensure data integrity, adoption, and seamless workflows • Build scalable customer lifecycle processes across onboarding, adoption, renewals, and expansion • Drive automation and AI initiatives to improve efficiency and customer engagement • Lead cross-functional programs, turning strategy into executable plans with measurable results • Partner across Product, Sales, and Marketing to enhance customer experience and alignment • Develop reporting and dashboards to track customer health, performance, and key trends • Turn customer data and feedback into actionable insights that inform strategy and reduce churn • Lead enablement to equip teams with the tools, training, and playbooks needed to succeed • Build and scale customer advocacy programs to support growth and brand credibility • Lead and develop a high-performing team, fostering a culture of accountability and continuous improvement

🎯 Requirements

• 7+ years in Customer Success Ops, RevOps, CX, Enablement, or similar SaaS operational roles • Proven success leading cross-functional initiatives and driving change in high-growth B2B SaaS environments • Experience partnering with Customer Success, Support, Implementations, or Professional Services teams • Track record of building scalable processes, operating models, and customer lifecycle programs • Experience hiring, developing, and leading high-performing teams • Strong expertise with CX tools (e.g., Salesforce, ChurnZero, Zendesk, Gong) • Experience with automation, AI workflows, and customer intelligence tools preferred • Advanced analytical skills, including dashboards, forecasting, and operational reporting • Solid understanding of customer health, segmentation, retention, and lifecycle metrics • SQL, BI tools, or data modeling experience is a plus • Strategic, systems thinker who can scale operations across complex environments • Strong communicator with the ability to influence senior stakeholders cross-functionally • Data-driven mindset with the ability to translate insights into action • Thrives in fast-paced, evolving environments with shifting priorities • Hands-on leader who balances strategy with execution and is passionate about improving customer outcomes

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs