Customer Service Agent, English/French

🕒 May 21

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers • Showcase passion and connection with the nooks and crannies product • Assist customers to resolve basic to complex inquiries via email, live chat, and phone call • Build a network of support and trust with our awesome customer support team! • Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

🎯 Requirements

• Excellent communication and interpersonal skills • Fluent in written and spoken English • Fluent in written and spoken French • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative • Driven to dig into the details of a system or process to solve customer problems • Displays a passion for what you do while upholding personal and corporate integrity • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent or Jira experience is a plus

🏖️ Benefits

• Competitive salary • Volunteer hours and sabbatical • Life, LTD, medical, dental and vision insurance • Highly discounted LifeTime gym membership • RRSP with employer match • Collaborative fun co-workers • The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals