Client Support Specialist

🕒 May 13

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trustly

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

Fintech • Finance • eCommerce

Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

📋 Description

• The primary responsibility of the Client Support is to troubleshoot, escalate, and resolve client and customer questions or issues. • Supporting existing clients, end users of our clients, and third parties we use for processing. • Supporting customers across channel types - email, chat/messaging, and phone (video in the future). • Using a systematic approach to isolating, understanding, and solving complex problems. • Helping our customers maximize the benefits of using Trustly products & services. • Deliver end-to-end support with a 'customer-obsessed' mindset, ensuring every interaction meets rigorous quality standards while maintaining a human, personalized touch. • Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc). • Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

🎯 Requirements

• Experience in a customer support or operations role. • Empathy, passion, and obsession for helping customers. • Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone. • Excellent English skills (written and verbal). • Plus, ideally: • iOS or Android experience • Previous knowledge of Salesforce Service/CRM

🏖️ Benefits

• Flexible paid time off & generous PTO accrual plans • Comprehensive medical, dental, vision, and other insurances • Home office set-up allowance • Internet stipend • Retirement plan match for 401k and RRSP • Gender-neutral paid parental leave, and more!