Mid-Market Account Manager

🕒 April 23

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $59M Private Equity Round - Absorb LMS on 2017-09

SaaS • Education • Enterprise

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Increase the net dollar retention of your book of business through upsells and cross sells • Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships • Generate and close new for opportunities for ‘land and expand’ within assigned accounts • Generate proposals and other client facing documentation to assist your sales process • Identify and develop meaningful client relationships • Accurately manage and report your sales pipeline monthly and quarterly • Thoroughly understand Absorb subscription models to effectively answer client questions • Participate in team meetings and projects to improve sales processes & sales output • Develop strong internal relationships to support client lifecycle • Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

🎯 Requirements

• Post-secondary degree (preferably in business or a related field) • 3-5 years of experience successfully managing client relationships and driving revenue growth through upselling • Very strong time management and organizational skills • Very strong verbal and written communication skills • Outgoing and personable nature with a sales driven attitude, strong team player • Ability to thrive in a dynamic, fast-paced environment that changes constantly • SaaS (or Technology) sales experience • Experience working with a global client base • Strong MS Office skills – primarily Excel and PowerPoint • Fluency in additional languages • Experience working with industry tools such as Salesforce

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs • Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office