ABX
501 - 1000 employees
Packaging • Food • Healthcare
ABX is a dedicated flexible packaging supplier that specializes in providing innovative and sustainable packaging solutions tailored for various industries including food, beauty, healthcare, and industrial markets. With extensive experience and a comprehensive suite of products, ABX focuses on delivering high-performance films, labels, pouches, and customized packaging solutions, aiming to optimize brand visibility and product protection. Their commitment to understanding client needs allows them to effectively solve complex packaging challenges and build strong partnerships.
Customer Service Officer
Job not on LinkedIn
🕒 January 23
🗣️🇪🇸 Spanish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
ABX
501 - 1000 employees
Packaging • Food • Healthcare
ABX is a dedicated flexible packaging supplier that specializes in providing innovative and sustainable packaging solutions tailored for various industries including food, beauty, healthcare, and industrial markets. With extensive experience and a comprehensive suite of products, ABX focuses on delivering high-performance films, labels, pouches, and customized packaging solutions, aiming to optimize brand visibility and product protection. Their commitment to understanding client needs allows them to effectively solve complex packaging challenges and build strong partnerships.
📋 Description
• Communicating with customers professionally and responding to customers’ enquiries via phone, email, mail, and LiveChat (Zendesk). • Resolve customers’ inquiries to ensure the best possible outcome. • Compile reports as requested. • Keep records of customer interactions and customer accounts, and file relevant documents. • Follow communication procedures, guidelines, and policies while working closely with the Business Operations Department. • Taking ownership of cases. • Liaising with relevant departments pertaining to issues or cases. • Keeping abreast with the latest developments and updates. • Equipping oneself with relevant product knowledge. • Able to multitask between emails, live chats, social media, and other relevant channels. • Maintaining quantifiable quality performances. • Providing high-quality service to achieve maximum customer satisfaction by taking ownership and resolving queries at first contact, where and when possible. • To utilise all systems and avenues for information so that correct information is provided to customers. • Possess and provide the best customer service mindset and etiquette.
🎯 Requirements
• Experience in customer or client support • Able to work on a 24/7 rostered shift. • Strong internet access is required, as successful candidates will be working from home. • Fluent in spoken and written English & Spanish • Familiarity with Zendesk and Salesforce (preferred) • Ability to work on-site with the global team • Strong communication and multitasking skills
🏖️ Benefits
• Fully remote position • Competitive salary • Ongoing professional development • Welcoming and supportive culture • Diverse, global team
Apply Now
