Branch Coordinator

🔥 2 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Act as first point of contact to patients arriving in person. • Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary. • Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. • Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. • Requests health plan authorizations/information as required; either electronically or verbally. • Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. • Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. • Perform outbound customer satisfaction calls to patients and referrals. • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. • May perform functional tests on certain respiratory equipment. • Performs other duties as required.

🎯 Requirements

• High School Diploma or equivalent • At least one-year related work experience • Organizing • Problem Solving/Analysis • Patient Focused • Teamwork • Time Management/Multi-tasking • Effective communication in person, on the phone and electronically • Intermediate to advanced computer skills • Proficient working within multiple systems at once • English (reading, writing, verbal) • Intermediate level math skills

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs