Field Applications Scientist I, EMEA

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Watchmaker Genomics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

📋 Compliance

Accessibility • Artificial Intelligence • Compliance

Watchmaker Genomics is a company that specializes in providing comprehensive web accessibility solutions powered by artificial intelligence and expert-driven processes. They offer products such as automated website accessibility tools, compliance documentation, and user testing services to ensure websites are accessible and meet regulations like ADA and WCAG. Their tailored solutions support businesses of all sizes and are designed to create a more inclusive internet experience.

📋 Description

• Responsible for providing pre- and post-sales technical and scientific support, both onsite and remote, for customers and distributors across WMG’s NGS and precision enzyme product portfolio. • EMEA-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences. Possible opportunity for further international travel. • Provides deep product knowledge to solve customer challenges. Triages issues, troubleshoots investigations, and identifies solutions. • Creation of training material, and presenting technical content to new or current customers or distributors. • Inform and implement processes as a part of our EMEA-field based scientific support organization. • Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings. • Provide customer and market feedback on WMG products; Identify and communicate unmet customer needs that will aid in the development of new and innovative products. • Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting. • Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences. • Participate in sales, marketing, and product strategy meetings when appropriate. • Follow best practices and documentation requirements for customer-related activities and events in CRM. • Additional duties as required within the remit and responsibilities of the role.

🎯 Requirements

• MSc in Genetics, Molecular Biology, Biochemistry or related field • 4+ Years experience within NGS field applications • Advanced knowledge of and practical experience with experimental design, applications/assay development, NGS library preparation, PCR, qPCR, good lab practices, and troubleshooting. Automation knowledge of NGS assays is a plus. • Ability to travel up to 75% of time • Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships • High self-motivation and must have demonstrated ability to work in a collaborative team environment • Experience with CRM software (particularly Salesforce.com) highly desirable • Excellent verbal and written communication skills • Fluent in English (required), multiple languages is a plus (German, preferred).

🏖️ Benefits

• Applications without a Letter of Motivation will not be considered. • Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately. • Full product training will be provided. • We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics. • Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.