Account Coordinator

3 days ago

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accessiBe

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Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

📋 Description

• Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency • Provide proactive support to customers to identify potential issues and resolve them before they escalate • Partner closely with internal teams to ensure accounts are set up for success and operating smoothly • Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers • Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation • Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work • Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements

🎯 Requirements

• 1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred) • Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously • Strong organizational skills and attention to detail — able to manage multiple priorities in a high-paced environment • Proactive problem-solver with a positive, team-oriented attitude • Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk)

🏖️ Benefits

• Competitive Salary - the salary band for this position ranges from $30,000-$35,000 dependent on experience and skill set • Career Planning and Growth Opportunities • Opportunity to be a key employee of the world leader in online accessibility • Remote position - this role would be based remotely around Toronto, Canada