Key Account Manager

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🕒 May 12

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Own and develop multi-level client relationships across a portfolio of Key accounts, ensuring satisfaction, retention, and revenue growth • Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and leadership teams • Lead client conversations focused on growth, program performance, cost optimization, traveler experience, and continuous improvement • Operate within ALTOUR’s Key Account Management engagement model, delivering outcomes through a structured, consistent cadence • Lead Management Business Reviews (MBRs) as working sessions focused on insights, actions, and measurable outcomes • Lead bi-annual Business Reviews to demonstrate value, align on strategy, and define forward-looking roadmaps • Ensure engagements are insight-led, decision-focused, and outcome-driven—not retrospective reporting • Maintain oversight of portfolio commercial performance, proactively supporting sustained EBITDA and growth • Deliver clear, actionable insights tied to cost optimization, Total Cost of Ownership (TCO), Program ROI, NESR, adoption, compliance, efficiency, and traveler experience • Provide proactive, data-backed recommendations that improve program performance and maturity • Drive revenue growth through expansion, upsell, and whitespace identification, in partnership with Sales and internal stakeholders • Monitor account health and proactively identify risk signals and performance gaps, executing recovery and optimization strategies as needed • Collaborate with regional and in-country teams to ensure consistent global service delivery while balancing standardization and local requirements • Maintain oversight of data integrity, servicing models, and operational consistency • Drive execution discipline with clear actions, ownership, and timelines from every engagement • Ensure internal alignment and follow-through to deliver on commitments and expectations • Contribute to the evolution of ALTOUR’s Key Account Management model and share best practices across the Account Management team

🎯 Requirements

• Demonstrated success managing high-value accounts in complex, regional, or multi-stakeholder environments • Experience leading structured business reviews and formal client governance frameworks • Strong executive presence with the ability to influence, challenge, and guide stakeholders at all levels • Commercial acumen with a clear understanding of value creation, profitability, and growth drivers • Deep knowledge of corporate travel, including operations, technology, sourcing, and data analytics • Comfort operating in a matrixed, performance-driven, and partner-led environment • High EQ, strong communication skills, and the ability to translate complexity into clear direction and action • Proven ability to drive measurable outcomes and continuous program improvement

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance