Support Technician

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Acclaim Technical Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

Defense • Intelligence • Technology

Acclaim Technical Services (ATS) is a company that provides specialized operational products, services, and solutions primarily to the defense and intelligence communities. With a strong focus on intelligence analysis, software and systems engineering, ATS supports critical national security missions. The company is known for its expertise in intelligence analysis, delivering SIGINT, HUMINT, GEOINT, and all-source intelligence analysis, among other services. ATS also offers sophisticated virtual reality solutions, language services, and mobile device management to enhance mission readiness and execution. Their operations ensure a low-risk approach by employing Agile development methodologies tailored to meet fluctuating mission priorities with precision and flexibility.

📋 Description

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. • Provide user support and basic training for common applications, system procedures, and office productivity tools. • Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems. • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

🎯 Requirements

• Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications. • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques. • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications. • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support. • Related work experience in a technical help desk position (preferred). • Special non-commercial systems administrator experience (access management/file transfer) (preferred). • Experience with ServiceNow ITSM & ITBM (preferred). • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers (preferred). • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job (preferred).

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP)