Helpdesk Support Technician, Level 2

🔥 3 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗿 South Dakota – Remote

💵 $44.9k - $60.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Provides support to end users for computer, application, system, device issues • Utilizes technical experience and customer service skill to assist end users to resolve incidents • Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software • Identifies, researches, and resolves technical problems of moderate complexity • Responds to telephone, email, and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

🎯 Requirements

• 2-3 years of technical experience • Effective verbal and written communication skills • Effective problem-solving skills, multi-tasking, and time management skills • Proficient in use of Microsoft Office products • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

🏖️ Benefits

• Work-Life Balance • Generous PTO package • Health benefits effective day 1 • Annual Incentive Plan • 401K - Excellent company match • Well-being program • Paid Volunteer Time Off