Technical Support Specialist

🔥 0 minutes ago

🏈 Ohio, Oregon – Remote

🏈 Ohio – Remote 🌲 Oregon – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Provide technical support via phone and email. • Troubleshoot hardware, software, and system-level issues for hospitality products • Assist customers and administrators with product operation and configuration • Read and interpret wiring diagrams, including AC/DC conversion and grounding • De-escalate customer concerns with professionalism and empathy • Accurately document cases, determine resolution, and process replacement orders • Meet call quality, productivity, and customer satisfaction goals • Learn and support new technologies as products evolve

🎯 Requirements

• At least 1 year of experience in Technical Support, Help Desk, or Call Center environments • Knowledge of IP networking concepts • Strong PC skills (Windows 7–11; DOS/XP familiarity a plus) • Ability to clearly explain technical concepts to non-technical users • Strong listening, documentation, and problem-solving skills • Willingness to work flexible shifts, including evenings or weekends as needed • High School Diploma or Equivalent • Ability to sit or stand for an 8-hour workday • Ability to communicate by phone and in person • Typing speed of 35 WPM or higher • Experience setting up or supporting hardware and software systems • Background supporting hospitality, access control, or electronic security products

🏖️ Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. • This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.