Technical Support Administrator

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Field incoming help requests from end users through a variety of avenues such as telephone, email, instant messaging as well as Cases via Online CRM. • Manage and triage the disposition of all site network tickets within Jira and create “Top-List” focal points while ensuring prioritization & resolution. • Perform post-resolution follow-ups to help requests & update tickets with updates and status. • Perform ongoing activities such as monitoring the site infrastructure & overall health. • Provide on-call support coverage for customers ; while providing strong service orientation communication for both internal and external customers. • Identify and learn appropriate software and hardware used and supported by the organization.

🎯 Requirements

• Associate degree; or bachelor's degree preferred • Minimum of 2 years' experience in troubleshooting & customer service environment • Experience with an enterprise level ticketing system e.g. JIRA • Knowledge of Active Directory concepts. • Core competencies using Microsoft Office • Knowledge of using SQL with ability to create and/or modify SQL scripts • Knowledge of command line and environment variables. (Linux++) • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Knowledge of VMWare or other server/desktop virtualization platforms and management. • Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.

🏖️ Benefits

• medical • dental • vision • disability • 401K • PTO