Technical Product Analyst II

🔥 16 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💳 Fintech

🛍️ eCommerce

🏦 Banking

Fintech • eCommerce • Banking

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Provides technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and ensuring timely customer communication. • Serves as a primary point of contact for support cases, working closely with customers, Development, QA, and other internal teams to drive issues to resolution. • Maintains accurate case documentation, follows established support processes, and delivers a high level of customer service. • Applies problem-solving and analytical skills to resolve complex issues while contributing to continuous improvement and knowledge sharing across the team.

🎯 Requirements

• 2+ year of Help Desk and/or customer service experience • 2+ year of scripting experience to include SQL, Progress, Powershell, etc. • 2+ year of Basic PC Troubleshooting and/or Repair Document Creation • 2+ year of Microsoft Office suite

🏖️ Benefits

• Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement