Support Analyst – Triage

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $82.3k - $111.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Play a critical role in maintaining the stability and usability of the PATH (Oracle Cerner Millennium) environment by serving as the first line of support for clinical and operational users. • Efficiently triage and resolve service requests in ServiceNow. • Reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care. • Accurately assess and route Oracle Cerner Millennium issues to the right teams, ensuring timely response and resolution against defined SLAs. • Perform initial troubleshooting and provide clear, actionable information in ServiceNow tickets to accelerate root cause analysis and remediation. • Improve the user experience by communicating status updates, workarounds, and resolutions in a professional and understandable way. • Contribute to process and knowledge improvements by identifying trends, documenting recurring issues, and recommending enhancements to triage workflows and knowledge articles.

🎯 Requirements

• 2 + years of related experience • Bachelor’s degree or equivalent combination of education and experience. • 4+ years of experience supporting medium to large IT projects to include performance reporting and system setup. • Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio. • Extensive understanding Oracle Cerner Millennium (PATH) EHR system, ServiceNow incident triage, management, and incident resolution. • Training/education/experience in task coordination; functional knowledge of IT project management concepts and tools. • Ability to travel up to 25% of the year, if needed.

🏖️ Benefits

• Full-flex work week to own your priorities at work and at home. • 401K with company match. • Comprehensive health and wellness packages. • Internal mobility team dedicated to helping you own your career. • Professional growth opportunities including paid education and certifications. • Cutting-edge technology you can learn from. • Rest and recharge with paid vacation and holidays.