Virtual Outreach Specialist – Healthcare Telesales

🕒 May 18

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Accompany Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources • Monitor and answer all inbound calls and SMS from patients interested in learning more about our program • Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs • Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients • Document all interactions and maintain timely, accurate records of patient outreach activities • Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniques • Provide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation • Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks • Achieve patient engagement targets as driven by company KPIs

🎯 Requirements

• High School Diploma/GED or higher • 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity • Ability to quickly build trust and rapport with seniors and other patients • Ability to work after hours and weekends if needed • Ability to work independently and as part of a team • Are internet-connected, able to work remotely • Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting (Preferred) • Knowledge of Medicaid and/or Medicare programs and senior services (Preferred) • Bachelor’s Degree preferred (Preferred)

🏖️ Benefits

• Health insurance • Bonuses • Professional development