ACC Premiere
B2B • Artificial Intelligence
ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.
Bilingual Spanish Customer Service Representative
Job not on LinkedIn
November 26
🌲 North Carolina – Remote
🌪️ Oklahoma – Remote
+2 more states
💵 $12 - $13 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
ACC Premiere
B2B • Artificial Intelligence
ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.
📋 Description
• Handle customer inquiries and complaints in both English and Spanish • Maximize every sales opportunity by upselling and cross-selling profitable products • Document and update customer records based on interactions • Maintain a knowledge base of the evolving products and services • Increase customer retention by implementing creative problem-solving skills • Handle numerous customer inquiries promptly, accurately, and efficiently
🎯 Requirements
• Minimum of 2 years customer service experience in a call center environment • Experience supporting luxury brand products and services • Experience supporting home appliances • Minimum HS diploma, college preferred • Experience with diagnosing and troubleshooting • Has experience supporting consumer products and/or services.
🏖️ Benefits
• Equipment Provided • Paid Training
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