Inbound Customer Service Agent

Job not on LinkedIn

🔥 16 hours ago

🐎 Kentucky, Ohio, +5 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

👥 B2C

🛒 Retail

B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Handle high-volume inbound calls combining customer service with inbound sales • Identify opportunities to upsell products, services, warranties, and memberships • Provide product information and registration support • Resolve owner issues through troubleshooting, sales, service, referrals and providing minor concessions • Create, update and retrieve owner records • Provide feedback to Quality and Training to help keep training processes and materials updated • Adhere to safety policies and procedures to ensure a safe work environment for all • Support other parts of the business as directed • Participate in a shift bid twice a year to change schedules during business hours of 7am-7pm CST

🎯 Requirements

• One-year relevant working experience in a customer service or sales environment • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner • Requires a high degree of concentration and attention to detail to manage daily activity • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once • Ability to effectively work at home

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunity (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities