Bilingual Customer Service Coordinator

🔥 18 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $40k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. • Communicate effectively as part of team approach with other departments in servicing customers. • Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy. • Provide exceptional customer service and call handling in a customer centric environment. • Safeguard confidential customer information. • Willing to support any program within the department as assigned. • Other duties as assigned.

🎯 Requirements

• Must be a U.S. Citizen • Spanish-speaking bilingual • Must be located in Pennsylvania • Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm • 2+ years previous customer service and data entry experience required • Self-motivated and highly organized • Exceptional attention to detail, time management, and organizational skills • Results-driven and able to collaborate across all levels of an organization • Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred • Excellent written and verbal communication skills • Interest in sustainability and passionate about making a meaningful impact on the environment.

🏖️ Benefits

• Resource Innovations is an Equal Opportunity Employer • Competitive salaries based on skills, experience, and qualifications • Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical, dental, and vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings