Seasonal Customer Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth. • Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script. • Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences. • Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly. • Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies. • Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey. • Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

🎯 Requirements

• A Bachelor’s degree or equivalent work experience. • Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking. You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach. • Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc • Experience with design-related work and fulfillment: photo printing, design files, etc • An interest and aptitude for design- or technical-related issues and problems is a plus • Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates. • High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy. • Experience using omni-channel CRM platforms like SF, ZD...etc. Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily

🏖️ Benefits

• Paid Sick Leave • Minted Friends and Family Discount • Access to employee perks portal