Customer Experience Associate

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Flock Safety

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🔐 Security

💰 $150M Series E on 2022-02

Security • Public Safety • Technology

Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.

📋 Description

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike. • Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email. • Empower our customers by sharing tips and best practices on how to effectively use our software. • Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations. • Make recommendations to the Flock Safety product to magnify your impact and drive change across the network. • Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place.

🎯 Requirements

• Have demonstrated excellence in customer-facing roles for 2+ years. • For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industry. • Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email -- bonus points for experience with Salesforce/Jira or similar tools. • Have excellent written and verbal communication skills. • Have experience troubleshooting technical software and finding creative solutions. • Embrace change and know how to maneuver around challenges and ambiguity. • Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams. • Can provide clear examples of delivering exceptional customer service while working efficiently.

🏖️ Benefits

• Flexible PTO: We seriously mean it, plus 11 company holidays. • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. • Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. • Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. • Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support. • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. • ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. • WFH Stipend: $150 per month to cover the costs of working from home. • Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. • Home Office Stipend: A one-time $750 to help you create your dream office. • Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.