Client Support Specialist II

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $47.1k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MeridianLink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

💳 Fintech

🏦 Banking

☁️ SaaS

💰 $485M Post-IPO Debt on 2021-11

Fintech • Banking • SaaS

MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.

📋 Description

• Coordinate with internal departments to resolve client issues and follow through until completion. • Handle inquiries using judgment and basic decision-making authority to resolve customer concerns. • Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates. • Provide information about products and services, answer questions, and resolve client issues. • Complete activities supporting implementation of procedures. • Ensure inquiries are properly followed up on and resolved. • May fill in for a supervisor during staff or customer meetings.

🎯 Requirements

• Level 2 Associates are expected to have prior education or relevant career experience. • Focus on applying acquired job skills, company policies, and procedures to complete assigned tasks. • Utilize a basic skill set and subject matter proficiency to complete work. • Perform routine tasks with little supervision.

🏖️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work