Disaster Support Agent

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🔥 22 hours ago

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Provide professional, compassionate, and accurate customer support via telephone. • Assist individuals impacted by disasters and emergencies by answering questions and providing guidance based on established procedures. • Navigate multiple web-based systems to access and document information. • Accurately record customer interactions in company databases. • Verify customer information and make updates as needed. • Actively listen to understand customer needs and provide appropriate assistance. • Conduct follow-up communications when required. • Participate in outbound calling activities, including client-specific surveys and information gathering. • Maintain schedule adherence and performance expectations. • Use performance metrics and feedback to continuously improve service delivery.

🎯 Requirements

• High School Diploma or GED required. • Previous call center or customer service experience strongly preferred. • Strong verbal and written communication skills. • Ability to demonstrate empathy and professionalism when assisting individuals experiencing difficult circumstances. • Ability to multitask and navigate multiple systems simultaneously. • Basic computer proficiency, including internet navigation and web-based applications. • Ability to sit for extended periods while working.

🏖️ Benefits

• Serve a meaningful mission from home by helping individuals affected by disasters and emergencies. • Flexible, temporary employment activated based on disaster response and business needs. • Gain valuable customer service and crisis-support experience. • Assist team members in identifying and applying for other available positions within the company.