Field Service Engineer – EIMEA

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Accuray

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💰 Post-IPO Debt on 2016-01

We work passionately to expand the curative power of radiation therapy to improve as many lives as possible. #AccurayExpandRT #CyberKnife #Radixact #TomoTherapy #AccurayExchange

📋 Description

• Provide installation, repair and maintenance support to Accuray systems. • Support is provided to the customer remotely by phone, internet and by on-site visits. • Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities. • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized. • Accurate and clear documentation of work activities. • Appropriate care of parts inventory and prompt return of replaced parts. • Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of Accuray systems. • Assist in the development of service documentation. • Assist in the training of further Customer Support staff and customer on site personnel. • Assist in identification and development of Field Support tools and test equipment.

🎯 Requirements

• Bachelor’s degree in engineering or physics. • At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. • Hands-on experience with electronic test equipment. • Excellent troubleshooting and problem-solving skills. • Good H/W and S/W computer skills, including network knowledge and the use of standard office software programs including spreadsheet, word processing and email applications. • Ability to quickly learn to use new software tools. • Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage. • Fluent reading, writing and speaking in local language and English. • Excellent communication, organizational, and customer relations skills and strong customer service orientation. • Team player - ability to work well in a close team environment. • Must be comfortable with extensive travel (50% travel time), sometimes on short notice, and occasional after-hours support requirements.

🏖️ Benefits

• Health insurance • Professional development