Client Director

🕒 May 15

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $110k - $130k / year

⏰ Full Time

🔴 Lead

👔 Director

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Insurance

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Build relationships with the appropriate levels and functions of customer organizations to ensure the successful delivery of Accuserve’s value proposition. • Identify key issues and generate creative solutions designed to strengthen the branded partnerships that go beyond the status quo while achieving breakthrough results. • Collaborate with key internal and external stakeholders and develop strategic business plans for assigned accounts to drive for opportunities that sustain the firm’s competitive edge. • Leverage customer, industry, and internal data to drive effective margins and cross selling opportunities with your key accounts. • Work closely with sales leaders and operations team leads to ensure successful transitions from the sale to operationalization. • Manage daily success across assigned accounts, collaborating closely with clients and operations to ensure alignment and outcomes are achieved. • Conduct a cadence of client meetings to accomplish strategic objectives. • Build, analyze and report on key performance indicators for each account. • Work with Client Services on issues, assisting with message delivery. • Be knowledgeable of all products, services, and value of offerings. • Establish and follow best practices. • Think strategically with innovative ideas to increase sales and improve customer experience. • Serves as a mentor to the Clients Vendor Managers. • Works with complex and large carrier clients. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in sales, communications, or a related field or equivalent combination of education/experience required • At least 2-5 years experience as an Account Manager or Client director • Property insurance claims industry experience required • Strong professional interpersonal and communication skills • Ability to leverage data trends/insights to support selling proposition • Must have strong organizational and project management skillsets and the self-discipline to effectively work remotely. • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Thorough understanding of or the ability to quickly learn about the project or product being developed. • Some travel required. • Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required. • Reliable high speed home broadband internet connection with minimum 10 meg download and 1 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements