Field Application Engineer

Job not on LinkedIn

🕒 March 14

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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ACETECH Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

ACETECH™ is a global supplier of software and vehicle solutions for the emergency services market. We design innovative cloud-based fleet performance software, specialist modules (for safety, eco-friendliness and asset protection) and intelligent control systems for healthcare providers and government bodies. These solutions integrate seamlessly with our client’s emergency service vehicles to help them perform better than ever before.

📋 Description

• Installation & Configuration: Travel to ambulance builders, vehicle outfitters and other customer sites to install control panels in a wide range of vehicles and equipment, following company and manufacturer guidelines. • Carry out advanced 12‑volt electrical work, including power and ignition connections, relays, fusing, harness routing and integration with OEM and specialist systems. • Use appropriate hand and power tools safely and correctly, ensuring tidy and secure installations suitable for emergency and specialist vehicles. • System Testing & Commissioning: Configure and test installed systems to confirm correct operation and connectivity. • Verify GPS/telematics functions, inputs/outputs and communication with back‑office platforms, resolving issues where possible on‑site. • Escalate complex technical issues to senior technical support where required, providing clear information on findings. • Maintenance & Troubleshooting: Diagnose and resolve faults in 12‑volt vehicle electrical systems related to installations, including wiring faults, poor grounds, blown fuses and parasitic drains. • Perform routine maintenance, upgrades and removal/re‑installation of systems as required. • Work largely unsupervised in the field, managing your own schedule and prioritising jobs effectively. • Documentation & Reporting: Complete installation, service and stock usage reports accurately and on time using company systems. • Record any deviations from standard procedures, vehicle‑specific issues and final configuration details. • Provide feedback on tools, processes and documentation to support continuous improvement. • Customer Interaction & Safety: Represent the company professionally at ambulance builders, outfitters and other customer sites, maintaining high standards of communication and customer service. • Explain system basics to customers post‑installation, ensuring they understand how to use the system and who to contact for support. • Follow all company health and safety procedures, including use of PPE, safe driving practices and adherence to customer site rules. • Stock & Equipment: Take responsibility for stock, tools and test equipment, ensuring items are secure, maintained and accounted for. Arrange repairs or replacements for faulty equipment in line with company processes.

🎯 Requirements

• 3–5 years’ hands‑on experience in automotive electronics, telematics installation or similar 12‑volt vehicle technology role • Strong practical experience troubleshooting 12‑volt vehicle electrical systems (e.g. wiring faults, grounding issues, blown fuses, battery drain, CAN‑bus related issues) • Comfortable travelling extensively across the United States, including regular long driving days, domestic flights and routine overnight stays • Ability to work independently in the field, often without direct on‑site supervision, while maintaining high quality and safety standards • Ability to read and follow wiring diagrams, installation instructions and technical procedures • Good communication skills, both verbal and written, with the ability to build rapport with customers • Valid US driving licence with a clean driving record • Computer literate with experience of O365 and JIRA ticketing system or similar

🏖️ Benefits

• Medical Insurance • 401K • Employee Assistance Program • Overtime opportunities, depending on workload and customer needs • Structured training and development on our systems and platforms, with support for relevant technical certifications • A supportive, collaborative team environment with a strong focus on safety, quality and customer service