Principal Customer Success Manager

🕒 March 18

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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ACI Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With nearly 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

📋 Description

• Drive success for ACI customers with fast, simple, and secure payments, from around the world. • Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions. • Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes. • Understand customers' business challenges and industry trends to consult on how ACI can support their objectives. • Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies. • Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments. • Inform/influence ACI strategy with account level "ground truth" and ideas to better enable our customers' success objectives. • Maintain accuracy of customer data in internal systems (e.g. Salesforce) required to support audit functions.

🎯 Requirements

• 10+ years’ experience in customer facing roles working with Fortune 100 and/or very large complex strategic clients. • Strong business and negotiation skills. • Proven experience with account planning and review process including customer experience and relationship management. • Experience with recurring revenue business models, commercial and contractual term-based software license agreements, account planning and management process and payments as applicable to banking, commercial and/or financial intermediaries. • 5+ years vertical industry experience working with clients in commercial banking, retail banking, consumer finance, insurance, healthcare, higher education and/or government. • 5+ years in payments or payments related field with strong knowledge of payments ecosystems. • Ability to present and facilitate discussions with payments decision makers and working teams • Successfully integrated with and proficient presenting to C-Suite/ Board level • Successfully presents to/for industry events/panels • Self-starter who works well independently and in a team. • Ability to negotiate complex, high value contracts, including renewals • Leading strategic meetings • Resolution of complex scenarios, requiring alignment of internal and external stakeholders • Solves complex problems and generates ideas to enable customers to succeed and grow their assigned book of business; additionally generates ideas to optimize the CSM Function and/or ACI Solutions, to benefit the ACI strategy • Ability to build and utilize internal network

🏖️ Benefits

• Opportunities for growth • Career development • Competitive compensation and benefits package • Innovative and collaborative work environment