Senior Director – E-Commerce, Payments Optimization

🕒 February 10

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ACI Worldwide

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1001 - 5000 employees

ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With nearly 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

📋 Description

• Drive the strategy and influence the delivery of solutions for Payments Optimization products across authorization improvement, fraud mitigation, and cost efficiency across Merchant and Banking segments • Own the multi-year product roadmap for intelligent routing, revenue optimization, and bundled merchant offerings • Partner with Product delivery, Engineering and Data Science to build GenAI and predictive analytics capabilities that drive measurable performance gains • Inform the broader product and engineering roadmap with market intelligence and customer insights • Take responsibility for solution success, driving go-to-market teams to execute your vision and base their motions on your product strategies • Drive revenue growth for eCommerce and Merchant Fraud SaaS portfolio. • Expand Payments Optimization revenue through new products, value added services • Drive adoption of optimization products and services, including Fraud, Tokenization, and Orchestration/Routing, or bundled offers (e.g switch and gateway) • Ensure seamless integration and customer onboarding for payment optimization solutions. • Cultivate deep relationships with enterprise clients at the executive level; represent ACI in industry forums and with strategic partners • Stay ahead of regulatory and structural shifts; ensure compliance and identify strategic opportunities • Build strategic partnerships with PSPs, merchant acquirers, and technology providers. • Drive regional expansion and market penetration for payment optimization solutions. • Engage with card networks, PSPs, fraud vendors, and technology partners to advance ACI's market position • Ability to anticipate market trends, support long-term vision definition, validation, and translate strategy into actionable plans. • Build and nurture high-performing teams; coach and mentor future leaders. Foster a culture of continuous improvement, experimentation, and innovation. • Engage cross-functional teams and external partners to drive alignment and deliver results. Drive cross-functional alignment in a complex, matrixed global environment; influence senior stakeholders across Product, Engineering, Sales, and Customer Success • Lead transformation initiatives and inspire teams through ambiguity and complexity.

🎯 Requirements

• Bachelor’s degree or global equivalent in business, technology, or related field. • 12+ years’ experience in the relevant field - payments, fintech, or e-commerce with product and commercial leadership • Proven leadership experience managing global teams and large-scale product portfolios. • Deep understanding of both merchant payments and banking payment ecosystems related to payment lifecycle: e.g authorization flows, routing logic, acquirer performance, interchange dynamics • Strong analytical fluency; ability to translate complex data into compelling narratives and actionable strategies • Outstanding communication and executive presence; proven ability to build credibility with senior clients and stakeholder.

🏖️ Benefits

• growth • opportunities • competitive compensation and benefits package • casual work environment