Account Manager

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October 20

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Acoustic

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SaaS • Marketing • eCommerce

Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services.

501 - 1000 employees

☁️ SaaS

🛍️ eCommerce

💰 Private Equity Round on 2022-10

📋 Description

• Own a portfolio of mid-market B2C marketing customers, focusing on growth, renewal, and long-term success. • Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross-sell opportunities. • Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes. • Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities. • Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential. • Consistently meet or exceed monthly growth and retention goals. • Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients. • Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.

🎯 Requirements

• 3+ years of experience in SaaS account management, customer growth, or customer success roles, ideally in MarTech or marketing automation. • Proven track record of expanding existing accounts and driving measurable revenue growth. • Strong business acumen with the ability to connect marketing technology to business outcomes and ROI. • Skilled at building trusted advisor relationships with mid-market and enterprise customers. • Excellent communication, presentation, and negotiation skills. • Experience using CRM tools (Salesforce preferred) for forecasting and pipeline management. • Familiarity with MEDDPICC or similar value-based qualification methodologies a plus. • Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, and Product teams.