Acoustic
SaaS • Marketing • eCommerce
Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services.
Senior Support Engineer
Job not on LinkedIn
October 14
Acoustic
SaaS • Marketing • eCommerce
Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services.
📋 Description
• Lead troubleshooting and root cause analysis for high-complexity customer incidents. • Create, document, and consistently follow established support processes. • Design and maintain support plans, ensuring team alignment and communication. • Write mid-level complexity code to resolve issues and perform moderate testing/debugging. • Recommend design improvements based on client needs and system dependencies. • Collaborate cross-functionally to deliver exceptional customer service and drive innovation. • Act as a resource for junior engineers and contribute to team development. • Maintain a solid understanding of Acoustic’s product portfolio and support tools.
🎯 Requirements
• Proven experience in technical support or engineering roles. • Strong troubleshooting and analytical skills. • Familiarity with SaaS platforms and Agile methodologies. • Excellent communication and collaboration abilities. • Ability to work independently with minimal supervision.
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