Partner Operations Manager

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

💰 Secondary Market on 2018-08

SaaS • Enterprise • eCommerce

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• The Project manager will be required to organize, plan, and execute assigned duties to meet deadlines and manage changing priorities in a dynamic environment. • The position will require vision for process/approach development and improvement, technical data skills to pull data, analytical experience to understand the data, and communication skills to summarize and present to a cross functional audience • Work with Channel Team to assist with daily needs and special projects. • Proactively seek to identify opportunities to create efficiencies and reduce COGS spend, including ownership of projects to develop and improve processes, improving cost traceability across our systems, providing data relevant to contract negotiations and supporting a variety of other efforts meant to drive improved margins. • Owns the maintenance of the different partner operations tools and systems. • Leads the mapping of the different partner operations processes, identifying areas of improvements and lead process improvements implementation projects. • Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning. • Exceptionally strong communicator and influencer, adept at partnering, influencing, and aligning stakeholders at all levels, with experience in change management. • Own the end-to-end partner journey experience by mapping touchpoints, removing system friction, and optimizing tools to drive external engagement and partner satisfaction. • Aid in the management of our Partner Portal, Salesforce and other tools used as part of our Partner Program (internal and external). • Key contributor in the selection, deployment, and upkeep of tools, systems, and platforms used in Partner Operations. • Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

🎯 Requirements

• 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Strong working knowledge of Google Suite • Strong working knowledge of Salesforce • Experience with process improvement initiatives • Experience working enterprise BI/reporting software such as Domo is a plus.

🏖️ Benefits

• We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.