Benefits Support Analyst

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🕒 4 days ago

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Acrisure

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

💸 Finance

🤝 B2B

👥 B2C

💰 $550M Debt Financing - Acrisure on 2025-06

Finance • B2B • B2C

Acrisure is a global insurance broker and technology-enabled financial services firm that connects businesses and individuals with personalized insurance, employee benefits, cybersecurity, payroll, mortgage, and risk-management solutions. The company combines human expertise and advanced technology to deliver commercial and personal insurance products, large-enterprise programs, managed IT and cybersecurity services, and related business services across multiple countries.

📋 Description

• Provide clarification on coverage, limits, and timeframes. • Coordinate authorizations for medical-hospital care, ensuring compliance with insurers' requirements such as DUT (utilization directives), requests for medical reports, or additional exam results. • Manage patient transfers, interacting with Itsseg medical team / insurer / client. • Recommend medical-hospital providers in accordance with the beneficiary's plan network and the required procedure. • Guide and direct the insurer on pre-approval requests for reimbursement and reimbursement deadlines. • Work with the client regarding missed invoice payments and consequent suspension of services, as notified by the insurer, Itsseg finance, or other channels. • Monitor payment, reconciliation of the invoice, and reactivation of services (when applicable). • Request invoice due date extensions when the invoice was sent within the agreed timeframe. • Direct internal operational team requests for duplicate invoices and replacement cards. • Dispatch an Itsseg representative (if applicable) to collect/deliver documents. • Send the checklist of documents required by the insurer to proceed with reimbursement for medical-hospital services or reimbursement of the insured amount under group life benefit. • Notify the client and/or follow up on outstanding documents identified or requested by insurers in reimbursement, claims movement, and group life reimbursement processes. • Advise on procedures for funeral and travel assistance. • Respond to inquiries received by e-mail within a maximum of 24 business hours from receipt. • Record all interactions in the Itsseg operational module. • Immediately inform coordination of any incidents or relevant information observed during interactions.

🎯 Requirements

• Proficiency with Microsoft Office (Word; intermediate Excel). • Essential: knowledge of benefits operational routines. • Currently pursuing a bachelor's degree in a related field.

🏖️ Benefits

• Medical Insurance. • Dental Insurance. • Meal Voucher or Food Voucher. • Transportation Voucher. • Life Insurance. • Profit Sharing (PLR). • Great work environment — friendly, welcoming, and dynamic. • Birthday day off. • Pharmacy card. • Benefits Club (various partner discounts). • Partnership with Sesc. • Discounts on our products (insurance). • Discounts on movie tickets. • Total Pass (gym membership agreement). • Auster — emotional wellness support.