Service Analyst, Benefits

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🕒 4 days ago

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Acrisure

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

💸 Finance

🤝 B2B

👥 B2C

💰 $550M Debt Financing - Acrisure on 2025-06

Finance • B2B • B2C

Acrisure is a global insurance broker and technology-enabled financial services firm that connects businesses and individuals with personalized insurance, employee benefits, cybersecurity, payroll, mortgage, and risk-management solutions. The company combines human expertise and advanced technology to deliver commercial and personal insurance products, large-enterprise programs, managed IT and cybersecurity services, and related business services across multiple countries.

📋 Description

• Provide clarification on coverage, limits and timeframes for benefits; • Facilitate authorizations for medical-hospital care, observing the insurer/plan operator requirements such as DUT (utilization directives), requests for medical reports or additional exams; • Work on patient transfers (removals), interacting with Itsseg medical team / insurer / client; • Recommend medical-hospital service providers in accordance with the beneficiary’s plan network and the procedure to be performed; • Advise and guide the insurer on prior reimbursement requests and reimbursement deadlines; • Work with the client on any missed invoice payments and resulting suspension of services, as reported by the operator, Itsseg finance or other channel; • Monitor payment, settlement of the invoice and reactivation of services (when applicable); • Request extensions of due dates when the invoice was sent within the agreed timeframe; • Direct the internal operational team regarding requests for second copies of invoices and cards; • Dispatch an Itsseg courier (if applicable) to pick up/deliver documents; • Send the checklist of documents required by the insurer to process reimbursement of medical-hospital care or reimbursement of the insured amount under group life benefit; • Notify the client and/or follow up on outstanding documentation identified or requested by the operators in reimbursement and life insurance claim processes; • Provide guidance on procedures for funeral and travel assistance; • Reply to requests received by e-mail within a maximum of 24 business hours from receipt; • Record all customer interactions in the Itsseg operational module; • Immediately inform coordination of any incidents or relevant information observed during service.

🎯 Requirements

• Knowledge of Microsoft Office (intermediate Word and Excel); • Must have knowledge of benefits operational procedures; • Pursuing a bachelor’s degree in a related field.

🏖️ Benefits

• Medical insurance; • Dental insurance; • Meal voucher or food voucher; • Transportation voucher; • Life insurance; • Profit-sharing (PLR); • Great work environment — friendly, welcoming and dynamic; • Day off on your birthday; • Pharmacy card; • Benefits club (various partnerships with exclusive discounts); • Partnership with Sesc; • Discount on our products (insurance); • Discounts on movie tickets; • Total Pass (gym membership agreement); • Auster — emotional balance strengthening program;