IT Help Desk Technician

🔥 16 minutes ago

🌐 Spain, Italy – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 42 days.
• No salary listed.

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Offer first- and second-level technical support to end-users experiencing hardware, software, networking, and computer technology issues • Diagnose and resolve technical problems remotely or in person • Prioritize and schedule issues and document solutions using the Service Desk platform • Escalate problems to appropriately experienced technicians when necessary • Ensure proper functioning of computer systems through regular checks, updates, and upgrades • Communicate with customers to understand problems and provide clear guidance and solutions • Take responsibility for IT-related projects, managing timelines and deliverables • Set up and configure new hardware and software for end users • Contribute to the operational permanent control framework for regulatory compliance • Perform initial hardware diagnostics and coordinate repairs or replacements with the Service center • Develop and update support procedures and documentation • Manage IT assets • Travel occasionally for IT department needs

🎯 Requirements

• 2-3 years of relevant experience in troubleshooting, technical support, and networking issues • Proficiency in Windows OS, macOS, remote desktop support tools, and hardware repairs • Solid understanding of network protocols, security systems, and Microsoft Office 365 • Strong communication, problem-solving, and customer service skills • Ability to document processes clearly and attention to detail • Ability to work well in a team environment • Project management skills to handle IT-related projects • Working knowledge of a range of diagnostic utilities • Upper-intermediate English (written and verbal) • Submit resume and application in English • Successful completion of applicable criminal, education and identity background checks

🏖️ Benefits

• Full-time employment • Equal opportunity employment • Applicable criminal, education and identity background checks as part of employment offers

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