Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
Senior Cloud Frontline Support Specialist
November 14
🗣️🇪🇸 Spanish Required
Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
📋 Description
• Provide technical support, configuration, and troubleshooting of software inquiries via email, phone and chat • Perform technical analysis of customer problems and define plan for resolving it • Build and maintain strong relationships with partners • Collaborate with the Expert team to answer Customer technical questions • Ensure all communication and documents related to cases are accurately recorded
🎯 Requirements
• Fluent English and Spanish (Upper Intermediate minimum) • 1+ years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider) • Knowledge of Windows Server administration basics • Ability to convey technical information effectively • Exceptional customer service approach and excellent analytical skills
🏖️ Benefits
• Acronis is an equal opportunity employer • Mutual trust and respect • Positive impact on communities
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