Customer Success Manager, Growth

🕒 April 23

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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AcuityMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.

📋 Description

• Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. • Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. • Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. • Identify and illuminate customer success stories and examples of AcuityMD ROI • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. • Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

🎯 Requirements

• You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. • You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. • You have the eagerness to learn and dig deep into technical aspects of the platform. • You are a patient and active listener. • You’re proactive and self-driven, and bring infectious energy and resiliency. • You are an excellent verbal and written communicator (email & PPT). • You’re highly organized with ability to multi-task and prioritize different assignments. • You are comfortable with change (tooling, processes, etc)

🏖️ Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.