Senior Director, Partner Account Management – North America

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Acumatica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 $25M Series C on 2018-06

SaaS • Enterprise • Finance

Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.

📋 Description

• Drive outcomes across our most strategic partners • Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach. • Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes. • Improve partner productivity and performance above the broader ecosystem. • Lead, coach, and develop a team of 3–6 Major PAMs. • Set a high bar for account management, planning, and execution. • Help each team member grow into a stronger, more strategic operator. • Build and maintain strong relationships with partner executives, including the C-suite. • Drive the annual planning process with each major partner. • Hold both the team and partners accountable for execution. • Raise the quality and consistency of QBRs across the team. • Drive forecast accuracy and pipeline quality across major partners. • Represent the needs of top partners within Acumatica.

🎯 Requirements

• Bachelor’s degree in Business, Management, or related field required • MBA or advanced degree preferred • 10+ years of people leadership experience leading teams in partner management, account management, or similar roles • Experience working with complex B2B solutions (ERP experience strongly preferred) • Deep expertise managing and growing strategic partner relationships • Strong operator—comfortable with planning, forecasting, and driving accountability • Able to work effectively at the executive level, both internally and with partners • Direct sales experience is a plus.

🏖️ Benefits

• healthcare benefits (medical, dental and vision insurance for you and your dependents) • employer paid Short-Term/Long-Term Disability and Basic life coverage • 401(k) plan with company match • Flexible time off • sick and safe leave