Director, Global Consulting – System Integrator Partnerships

🕒 February 18

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Ada

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

📋 Description

• Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners. • Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects • Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics • Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support • Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays • Collaborate with Ada's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact • Partner with Ada's PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners • Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements • Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact

🎯 Requirements

• 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships • Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth • Deep experience in CX transformation, contact center modernization, or digital customer service initiatives • History of consistently exceeding partner-driven revenue targets and net new logo acquisition • Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators • Strong enterprise sales background with understanding of complex B2B sales cycles • Experience in B2B SaaS, enterprise software, or customer experience technology. • Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles • Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners • Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients • Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels. • Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller) • Excellent relationship building and consultative selling skills • Data-driven approach to pipeline management with strong forecasting abilities.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.