Senior Software Engineer, Messaging Experience

October 20

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Ada

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SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Our team values a high ownership mindset. • As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems. • You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap. • Execute on our ambitious product roadmap by creating and implementing technical designs • Active participant in levelling-up our current development practices • Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization • Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

🎯 Requirements

• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience) • Are comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., working with native apps, SDKs, or mobile web constraints) • Have experience with SDKs (whether building or integrating 3rd-party ones), and can reason about developer ergonomics, API design, and extensibility. • Are excited by ambiguity - you’re comfortable shaping the path forward alongside product and design • Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details • Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.