Senior International Operations Manager

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Adaptive Biotechnologies Corp.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $125M Post-IPO Debt on 2022-09

Biotechnology • Healthcare Insurance • Pharmaceuticals

Adaptive Biotechnologies Corp. is a leader in immune-driven medicine, aiming to revolutionize disease detection and treatment. By utilizing the adaptive immune system, the company develops diagnostic and therapeutic solutions powered by its innovative Immune Medicine platform. They offer clinical diagnostics, particularly in Minimal Residual Disease (MRD) testing, and engage in drug discovery and therapeutic development through adaptive immunosequencing technologies. Their biopharma services support the progression of clinical trials and the development of transformative medicines. Adaptive Biotechnologies leverages the complex biology of the immune system, decoding it to advance medical science and improve patient outcomes.

📋 Description

• Orchestrate onboarding of international laboratories, including contract support, training, workflow design, documentation, and operational setup. • Adapt workflows to regional requirements while maintaining alignment with global standards. • Own and maintain customer master data in CRM (SFDC), ensuring accurate account information, activity tracking, and inquiry management. • Serve as the primary operational liaison across commercial, medical, regulatory, quality, and market access teams. • Partner cross-functionally to develop plans, insights, and materials for strategic execution. • Provide demand forecasts to manufacturing and supply chain to support production planning. • Coordinate with manufacturing, supply chain, and quality to manage reagent distribution, including pricing and INCO term alignment. • Manage day-to-day communication and issue resolution with international distributors. • Partner with Technical Support to identify and prioritize system and workflow enhancements. • Build and maintain strong relationships with international partners and internal stakeholders. • Capture customer feedback and escalate insights to inform operational and product enhancements. • Deliver regular reporting on site performance, forecasts, and account health to senior leadership. • Identify risks, inefficiencies, and opportunities to improve scalability and execution.

🎯 Requirements

• Bachelors + 12 years of related experience in international, diagnostic or laboratory operations • Strong understanding of global healthcare systems and laboratory operations. • Demonstrated success supporting complex, cross‑functional initiatives in a matrixed environment. • Excellent communication skills with experience engaging partners and senior stakeholders. • Highly organized, detail‑oriented, and proactive. • Recognized for operational rigor and subject matter expertise. • Flexible team player with the ability to adapt to evolving priorities.

🏖️ Benefits

• equity grant • bonus eligible