Client Success Manager

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Adaptive Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

📦 Logistics

⚖️ Legal

📣 Marketing

Logistics • Legal • Marketing

Adaptive Teams is a company that offers a revolutionary approach to hiring and recruitment known as Adaptive Hiring. They eliminate traditional recruitment fees and job placement fees, providing a staffing-as-a-service solution designed to streamline the team growth process for businesses. Adaptive Teams pre-screens and vets candidates, ensuring fast fulfilment and quality hires that match the requirements and culture of the business. Their service includes managed and supported team members for a fixed monthly fee, offering a comprehensive solution for effortless team building. Adaptive Teams guarantees satisfaction with their placements, providing replacement without additional fees if expectations are not met.

📋 Description

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users • Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins • Translate advertising performance and product insights into clear, actionable recommendations • Run biweekly or monthly client calls, aligning on goals, performance, and next steps • Support onboarding and ongoing adoption of the AI ad analysis platform • Gather client and user feedback and turn it into clear insights for internal teams • Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met • Hold internal stakeholders accountable for deliverables and timelines • Track account health, satisfaction, and risk signals across both service and product clients • Keep CRM, documentation, and internal tools accurate and up to date

🎯 Requirements

• Proven background managing client relationships in an agency or service-based environment • Experience in Customer Success, Product Success, or supporting SaaS users is a big plus • Clear, confident, and professional—both written and verbal • Comfortable explaining performance data and product insights in plain language • You manage priorities, follow through, and keep things moving • Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards • Basic Amazon PPC knowledge or strong motivation to learn quickly • You spot issues early and look for ways to improve client and user experience

🏖️ Benefits

• Remote-First Role: Work from anywhere • Location Preference: Eastern Europe is a strong plus, but not a hard requirement • Career Growth: Exposure to both client services and product success paths • Cross-Functional Impact: Work closely with product, PPC, and leadership teams • Learning & Development: Deepen your expertise in Amazon advertising and SaaS products • Flexible Schedule: Time-zone friendly collaboration with a results-first mindset